Job Description

Embark on an extraordinary journey as a Reservations Agent across properties where your role transcends boundaries and becomes a captivating symphony of hospitality. As the orchestrator of reservations for multiple properties youll weave a tapestry of opulence seamlessly curating bespoke experiences for our discerning guests across diverse destinations. Your commitment to excellence will unfold on a grand scale ensuring that each reservation reflects the pinnacle of luxury unique to each property. With grace and sophistication youll be the luminary guiding our guests through a world of refined choices transforming reservations into harmonious preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction across a spectrum of luxurious destinations within our illustrious portfolio.

• Creating a genuine informative and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience special occasions preferences and other pertinent information.
• Responding to guests inquiries regarding room reservations availability general questions about accommodations pricing and special offers.
• Maintaining complete knowledge of the resorts and other information including the following:
  • All resort facilities/services offered and hours of operation
  • All accommodations layout décor attributes and locations
  • All studio rates special packages and promotions
  • All spa treatments and offerings their benefits and costs
  • Daily stats including availability
  • Entertainment/special events scheduled on property and in the area
  • Directions to the resort from airports and other major landmarks
  • General info descriptions and directions for local services restaurants wineries and points of interests.
• Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
• Upselling services and offerings as appropriate ensuring that each guest is fully educated about the resorts offerings.

The starting pay rate for this position is $17.00 per hour plus incentive. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors such as experience and education.  

Qualifications :

• Two years in a hospitality spa or reservations position preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills excellent phone manner and ability to engage in a positive manner with each and every guest.

• Ability to work cohesively with other departments and co-workers as part of a team.

Additional Information :

Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.

For more information: 

Connect with Auberge Collection on Instagram  TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge

Solage Management Inc is an Equal Opportunity Employer M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

Yes

Employment Type :

Full-time

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