Base Location Work from home (Kansas US)
Job Title: Clerical - Admin Assistant/Secretary III
Job Description: Associate, Contact Centre Operation, Life & Annuity Insurance Remote
Inviting applications for the role of Associate, Life & Annuity Customer Contact Centre Work experience
0-2 years of customer service skills, experience in Insurance/ Financial Services contact centre (preferably Life Insurance/ Retirement Services)
Responsibilities
Motivated individuals who're ready to take up challenges and are team oriented in a fast-paced environment
Assisting policy owners and agents with incoming calls pertaining to their life insurance policies/ products
Calls may include but are not limited to questions regarding premium, billing related, customer website access, client changes (example: beneficiary changes, address changes etc.)
Essential skills:
Good analytical and problem-solving skills
Ability to communicate verbally and through emails/phones with businesses
Prior call centre experience
Ability to multi-task and handle calls and caseload with a high degree of accuracy
Open for feedback and Passionate about their own learning and development
Proven problem-solving skills and ability to provide options
Highly motivated and committed
Team player, supporting and assisting colleagues whenever possible
Technical skills
Knowledgeable in using MS Office (Outlook, SharePoint, and PDF)
Insurance knowledge and ability to understand and interpret insurance terminology (preferably Life/ Retirement Services) Proven computer experience with solid keyboarding skills and proficiency with learning new applications
Qualifications
Minimum qualifications
Must have a High School diploma or above
Shift timings:
Monday to Friday 8am to 7pm CST
(Possible Weekend operations)
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