Clerical - Admin Assistant/Secretary III Job at Volto USA, Kansas, KS

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  • Volto USA
  • Kansas, KS

Job Description

Base Location Work from home (Kansas US)

Job Title: Clerical - Admin Assistant/Secretary III

Job Description: Associate, Contact Centre Operation, Life & Annuity Insurance Remote

Inviting applications for the role of Associate, Life & Annuity Customer Contact Centre Work experience

0-2 years of customer service skills, experience in Insurance/ Financial Services contact centre (preferably Life Insurance/ Retirement Services)

Responsibilities

Motivated individuals who're ready to take up challenges and are team oriented in a fast-paced environment

Assisting policy owners and agents with incoming calls pertaining to their life insurance policies/ products

Calls may include but are not limited to questions regarding premium, billing related, customer website access, client changes (example: beneficiary changes, address changes etc.)

Essential skills:

Good analytical and problem-solving skills

Ability to communicate verbally and through emails/phones with businesses

Prior call centre experience

Ability to multi-task and handle calls and caseload with a high degree of accuracy

Open for feedback and Passionate about their own learning and development

Proven problem-solving skills and ability to provide options

Highly motivated and committed

Team player, supporting and assisting colleagues whenever possible

Technical skills

Knowledgeable in using MS Office (Outlook, SharePoint, and PDF)

Insurance knowledge and ability to understand and interpret insurance terminology (preferably Life/ Retirement Services) Proven computer experience with solid keyboarding skills and proficiency with learning new applications

Qualifications

Minimum qualifications

Must have a High School diploma or above

Shift timings:

Monday to Friday 8am to 7pm CST

(Possible Weekend operations)

Job Tags

Work experience placement, Remote job, Work from home, Shift work, Weekend work, Monday to Friday,

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