Job Description

Job Title: Conversation Designer (MSO)
Location: Hybrid Work Model Reporting to Vienna, VA
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract

Description:
UX Content Conversation Designer creates engaging, user-centric conversational experiences for digital products and services

Responsibilities:
• Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR.
• Write conversational content that aligns with our brand voice and user needs.
• Work closely with product managers, engineers, and researchers to define and implement conversation strategies.
• Use data, user research, and testing to iterate and improve conversations over time.
• Define intents, utterances, and response logic for AI/NLU systems.
• Help establish and maintain conversation design guidelines and best practices.
• Advocate for the user and promote accessibility and inclusivity in language.

Qualifications:
• 2+ years of experience in conversation design.
• Strong portfolio of conversational work (chat, voice, or multimodal).
• Excellent writing and editing skills with an ear for natural-sounding language.
• Understanding of design thinking, user experience principles, and accessibility standards.
• Familiarity with conversational AI platforms (e.g., Dialogflow, Rasa, IBM Watson, Voiceflow, etc.).
• Comfort with ambiguity and a collaborative spirit

Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Job Tags

Contract work, Local area,

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