Position: Customer Support/ Virtual Receptionist
Company Overview:
Evolution Sports Group is a leading sports management company that provides comprehensive services to professional athletes, teams, and organizations. Our team is dedicated to helping our clients achieve their goals and reach their full potential. We are committed to providing exceptional customer service and support to our clients and partners.
Job Description:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support/ Virtual Receptionist. In this role, you will be responsible for providing excellent customer service and support to our clients and partners. You will play a crucial role in ensuring that all inquiries and concerns are addressed in a timely and professional manner.
Key Responsibilities:
- Answer incoming calls and respond to emails from clients and partners
- Provide information and assistance to clients regarding our services and products
- Handle and resolve customer complaints and issues in a timely and effective manner
- Maintain accurate and up-to-date records of all customer interactions
- Collaborate with other team members to ensure a seamless customer experience
- Assist with administrative tasks as needed
- Stay up-to-date on company products, services, and policies
- Continuously strive to improve customer satisfaction and retention
Qualifications:
- High school diploma or equivalent
- Previous experience in customer service or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and other relevant software
- Knowledge of sports management is a plus
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off
- Professional development opportunities
- Dynamic and supportive work environment
If you are passionate about providing exceptional customer service and have a strong interest in the sports industry, we encourage you to apply for this exciting opportunity. Join our team at Evolution Sports Group and be a part of our mission to help athletes and organizations succeed.
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