Job Description

This is a remote position.

Are you ready to embark on a new journey and relocate to the beautiful island of Bermuda, just 600 miles from North Carolina? With its stunning pink-sand beaches, vibrant culture, and welcoming community, Bermuda (a colony of the UK) offers not only a beautiful place to live but also a thriving hub for hospitality and tourism, and the associated live Audio Visual Events! Our client is a Super High-end resort. *This job is NOT remote. We are looking for candidates anywhere in U.S., Canada, or United Kingdom willing to move to Bermuda!

We’re seeking a   Director of Audio Visual Events   to join a global team of service professionals committed to creating unforgettable memories. In this role, your leadership, technical expertise, and strategic vision will be key to delivering world-class event experiences while supporting the hotel’s broader business objectives. This person is responsible for a 5-person team.

Responsibilities:

• Coach and mentor the audiovisual team, ensuring accountability, high performance, and exceptional guest service, whilst driving employee satisfaction results fostering professional growth.
  
• Develop and implement strategic plans for technical event services aligned with company goals.
  
• Own and manage departmental budgets, including revenue forecasting, labour planning, and cost control, ensuring they are both timely and accurate.
  
• Drive new business through proactive sales efforts and client relationship development.
  
• Thoroughly research and understand customer history and previous experiences, in order to create more personalised customer experiences.
  
• Collaborate with Sales, Catering, and Conference Services to assess client needs and deliver tailored technical solutions.
  
• Attend site visits, pre-conference planning meetings as necessary to support the customer event experience.
  
• Drive new business through proactive sales efforts and client relationship development.
  
• Source and manage vendor relationships to ensure quality and cost-effective service delivery.
  
• Effectively prepare and present quotes and proposals in a timely manner to customers.
  
• Function as the central point of contact for all technical queries, including overseeing the pre-production, installation and break down of equipment
  
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
  
• Manage contractor and vendor relations and ensure work performance meets Fairmont standards.
  
• Develop and maintain SOPs for technical operations, including contingency and emergency preparedness plans.
  
• Resolve guest concerns promptly and professionally, ensuring high satisfaction levels.
  
• Ensure compliance with all corporate, hotel, and departmental policies and safety standards.
  
• Perform any other function related duties and projects as assigned.
  

Requirements

Qualifications:

• Minimum 5 years international on-site venue management experience preferably in a luxury hotel.
  
• 3 years’ experience in event technology and sales
  
• Strong background in sound, video, lighting and hybrid event technologies.
  
• Degree level education or equivalent professional experience
  
• Proven ability to lead teams and deliver high service standards in a fast paced environment
  
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times
  
• Excellent interpersonal, communication, and administrative skills.
  
• Advanced technical aptitude with proficiency in Windows, Mac OS, and AV software.
  
• Availability to work flexible hours including evenings, weekends, and holidays.
  
• Strict adherence to health and safety protocols as defined by Accor, WHO, and CDC.
  

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