Dispatcher Job at Harold E Darcy Co Inc, Holyoke, MA

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  • Harold E Darcy Co Inc
  • Holyoke, MA

Job Description

For over 50 years, The Darcy Company has installed and serviced air conditioning, refrigeration, and refrigeration alarm systems for a wide range of clients in the commercial food industry across the New England area. The Darcy Company provides 24/7 emergency service to their clients.

Job Description

We are looking for Dispatcher to join our team! Duties to include:

  • Answering the phones
  • Managing incoming service requests
  • Scheduling technicians
  • Prioritizing jobs by urgency and location
  • Maintaining customer and job records, while working in customer-based portals like Service Channel and Verisae
  • Using software to create work orders and collect service details
  • Ensuring emails and customer phone calls are responded to in a timely manner
  • Staying on top of Preventative maintenance contract requirements

What do we offer? Our Company benefits are the best in the business. We are a growing company who recognizes the importance of our employees! Therefore, we offer an excellent pay and benefits package that includes:

  • Medical & Dental Insurance
  • 401k w/ Company Profit Sharing match
  • (10) Paid holidays and earned PTO
  • Professional Development
  • Paid on the job training
  • Great reputation built around a loyal customer base

Requirements:

  • 1-2 years’ experience in a service-related field
  • Ability to pass drug & background screening
  • Must have strong communication and organization skills
  • Basic understanding of HVAC/R terminology
  • Opening and closing the office is a requirement
  • Team player with a can do attitude.

Job Tags

Contract work, Work at office,

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