Job Description

Our client is a leading hospitality establishment located in the vibrant area of St. Julians. Committed to providing exceptional guest experiences, they are currently seeking a dynamic and customer-oriented individual to join their team as a Guest Service Agent.

Job Summary:

As a Guest Service Agent, you will be the first point of contact for guests, providing outstanding service and ensuring their satisfaction throughout their stay. You will handle guest inquiries, reservations, check-ins, and check-outs with professionalism and efficiency, contributing to the overall success of our client's hospitality operations.

Key Responsibilities:

• Greet guests warmly and assist them with check-in and check-out procedures.
• Provide accurate information regarding hotel facilities, services, and local attractions to enhance guests' experiences.
• Handle guest inquiries and complaints promptly and courteously, striving to resolve issues to the guests' satisfaction.
• Process reservations, cancellations, and modifications accurately, utilizing the hotel's reservation system.
• Coordinate with other hotel departments to fulfill guest requests and ensure seamless service delivery.
• Maintain a tidy and organized front desk area, ensuring all necessary supplies are stocked.
• Handle cash and credit card transactions accurately and securely, adhering to established procedures.
• Assist in maintaining guest accounts and records, ensuring accuracy and confidentiality.
• Collaborate with the housekeeping team to ensure rooms are prepared for guest arrivals and maintain cleanliness standards.
• Uphold the hotel's policies and procedures, including safety and security protocols, at all times.

Qualifications and Skills:

• Previous experience in a similar role within the hospitality industry is preferred.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong organizational skills and attention to detail, capable of multitasking in a fast-paced environment.
• Proficiency in using computerized reservation systems and basic office software.
• Ability to remain calm and professional under pressure, with a positive attitude towards guest service.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Italian nationals will be preferred.
• Proficiency in English; additional language skills are an advantage.
• High school diploma or equivalent; additional education or training in hospitality management is advantageous.

Join our client's team and become a vital part of delivering exceptional guest experiences in the heart of St. Julians!

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