Job Description

Location: Draper, UT (Hybrid - 3 days in office: Monday, Tuesday, Thursday)

Experience Level: Mid-Senior (5+ years required)

Work Schedule: 8:00 AM - 5:00 PM MST

Employment Type: Contract

Compensation: $35/hour

Positions Available: 1

Note: This role requires local candidates only. Relocation assistance and visa sponsorship are not available.

We’re seeking an experienced Instructional Designer to design, develop, and maintain impactful learning programs that support our Risk Operations teams. In this role, you’ll partner with stakeholders across departments to create engaging, effective training solutions that drive performance and close critical skill gaps.

This is a hands-on position where you’ll manage multiple projects independently, translate complex technical content into digestible learning experiences, and use data to continuously improve training outcomes.

· Design, develop, and maintain learning programs and materials supporting all Risk Operations departments

· Create content for both digital and in-person delivery, including future trainer-led opportunities

· Ensure all training materials align with company brand guidelines and deliver cohesive learner experiences

· Translate complex technical content into structured, engaging, and digestible learning experiences

· Design clear learning objectives, assessments, and activities that support skill development and behavior change

· Partner with department stakeholders to define learning goals, objectives, and success metrics

· Collaborate with subject matter experts (SMEs) to ensure content accuracy and relevance

· Build strong cross-functional relationships to align learning objectives with business priorities

· Evaluate training requests to ensure alignment with business needs and operational value

· Manage multiple instructional design projects simultaneously with clear priorities and timelines

· Work independently with initiative and accountability, using minimal supervision

· Balance workload effectively while coordinating with teammates and SMEs

· Contribute to scalable design practices, templates, and processes

· Track and report on key learning metrics, learner engagement, and training effectiveness

· Use data and feedback to continuously improve learning programs and outcomes

· Maintain awareness of operational goals, performance metrics, and compliance priorities

· Design programs that address learner needs, use cases, and operational realities

· Share best practices to strengthen training and development capability within Risk Operations

· Facilitate or deliver training sessions when needed

· Coordinate efforts to deliver consistent, high-quality training experiences

This position will involve multiple interview rounds (2-3 one-on-one interviews) with key stakeholders and team members.

JD Summary:

Learning Design & Development – Design, develop, and maintain learning programs and materials; create content for digital and in-person delivery; align materials with brand guidelines; translate technical content; design objectives and assessments. Strategic Partnership & Stakeholder Management – Partner with stakeholders to define goals; collaborate with SMEs; ensure content accuracy and business alignment. Project Management – Manage multiple projects independently; prioritize workload; develop scalable design practices. Measurement & Continuous Improvement – Track learning metrics; use data to improve outcomes; align with operational and compliance goals. Collaboration & Knowledge Sharing – Share best practices; facilitate training sessions; ensure consistent, high-quality delivery.

Requirements

·5+ years of instructional design experience

· Expert knowledge of Adult Learning Theory and instructional design models (ADDIE, SAM)

· Proven experience with e-learning design and development

· Technical proficiency with:

o Asana (project management)

o Docebo (LMS)

o Articulate Rise 360 and Storyline

o Canva

o Adobe Creative Cloud

o Graphic design principles

· Strong understanding of adult learning principles and blended learning strategies

· Ability to translate complex or technical content into engaging learning experiences

· Experience designing learning objectives, assessments, and activities that drive behavior change

· Data-driven approach to measuring training effectiveness and learner engagement

· Excellent stakeholder management and communication skills

· Strong project management capabilities with ability to manage multiple priorities

· Understanding of operational goals, performance metrics, and compliance priorities

Work Environment

· Team Structure: Direct collaboration with 2 L&D teammates and 3 QA analysts

· Work Model: Hybrid schedule requiring 3 days in office (Monday, Tuesday, Thursday)

· Autonomy: High degree of independence with accountability for project outcomes

· Tools & Systems: Asana, Docebo, Articulate 360 suite, Canva, Adobe Creative Cloud

Benefits

This position offers the opportunity to make a direct impact on Risk Operations performance by creating meaningful learning experiences that drive confidence, competence, and measurable results. You’ll work with a collaborative team while maintaining autonomy over your projects, and you’ll have the tools and support needed to deliver best-in-class training solutions.

We are an equal opportunity employer committed to building a diverse and inclusive workplace.

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