Job Description

As International Strategic Response Manager (APAC) you will play a critical role in ensuring Roblox remains operational and compliant in markets within the APAC region by coordinating high-priority regulatory requests. Youll partner closely with regional/country leaders to manage execution triaging various requests tracking progress through resolution and signaling when cross-functional communication or escalation is appropriate.

This role sits at the intersection of International Policy Legal Product and Engineering teams requiring exceptional program management communication and cross-functional alignment skills.

This is a full-time hybrid role based in our San Mateo Headquarters reporting to the Head of International Strategy and Ops. Expected working hours are 12:00pm to 8:00pm Pacific in order to align with time zones in APAC.

You Will:

• Manage end-to-end execution of inbound regulatory requests ensuring timely triage stakeholder alignment and resolution tracking.
• Work alongside the regional heads and country managers to provide real-time visibility into ongoing issues risks and outcomes within your region.
• Serve as the operational hub connecting Policy Legal Product Policy Safety Ops and Engineering to ensure clear ownership and consistent communication across all active response items.
• Maintain and update tracking dashboards and documentation; flag when escalation or external communication is required.
• Support development of a repeatable scalable process for handling critical inbound requests across markets. Help define SLAs templates and reporting standards.
• Evaluate impact and risk of incoming issues prioritizing based on regulatory exposure user impact and operational urgency.
• After resolution document lessons learned and support continuous improvement of response frameworks tooling and workflows.

You Have:

• 4 years of experience in program or project management policy operations trust & safety or regulatory response ideally in a global or technology company.
• Proven track record managing cross-functional incident or escalation workflows under tight deadlines.
• Strong understanding of regulatory dynamics in online platforms digital media or user-generated content environments.
• Excellent communication skills and judgment in escalating sensitive issues.
• Comfort working across multiple time zones and managing relationships in diverse cultural contexts.
• High attention to detail structured thinking and ability to create clarity from ambiguity.
• Experience with project tracking tools (Asana Airtable Jira or similar).
• Deep knowledge and understanding of cultural norms in any of the APAC regions.

Required Experience:

Manager

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