Job Description

As an Italian-Speaking Reservations Agent, you will be responsible for managing reservations and providing outstanding customer service to our Italian-speaking guests. Your primary duties will include:

Location: Mosta, Malta

Some of your tasks may include:

• Handle incoming reservation inquiries via phone, email, and online platforms.
• Assist guests in making, modifying, and canceling reservations accurately and efficiently.
• Ensure all reservations are processed accurately in the booking system.
• Manage room inventory and maximize occupancy through effective yield management techniques.
• Provide personalized assistance to Italian-speaking guests, addressing their inquiries, concerns, and special requests promptly and professionally.

Qualifications:

• Italian C2 level
• English C1 level minimum
• Previous experience in reservations, customer service, or hospitality is preferred but not required.
• Strong communication and interpersonal skills, with a customer-focused approach.
• Excellent organizational and multitasking abilities, with attention to detail.
• Proficiency in computer applications, including reservation systems and Microsoft Office Suite.
• Ability to work efficiently under pressure in a fast-paced environment.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive salary commensurate with experience.
• Training and development opportunities to enhance your skills and career growth.
• Employee discounts on hotel stays, dining, and other amenities.
• Friendly and supportive work environment within a dynamic team.

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