Job Description

About Us: At Glendale Pediatrics, we are dedicated to providing exceptional care to our families. Our team is passionate, collaborative, and committed to creating a warm, welcoming environment for our patients and their families. We are currently seeking a dynamic and motivated Office Manager to join our team and help us continue to deliver the highest standard of care.

Job Summary: We are looking for an experienced and customer service-oriented Office Manager to oversee the day-to-day operations of our busy pediatric practice. The ideal candidate will be a strong leader, a team player, and someone who is committed to our vision of exceptional care. This role involves managing administrative tasks, ensuring smooth operations, and fostering a positive and supportive work environment.

Key Responsibilities:
Office Operations:

• Oversee the day-to-day operations of all departments in the office, ensuring that all tasks are completed efficiently, effectively, and with an emphasis on customer service.
• Coordinate with healthcare providers to ensure that patient care is seamless and timely.
• Maintain a clean, organized, and welcoming office environment.

Team Management:

• Lead and motivate all office staff, fostering a collaborative and positive team culture.
• Conduct regular staff meetings to communicate updates, address concerns, and provide feedback.
• Assist in training and mentoring new staff members, ensuring they are well-equipped to perform their duties.
• Address and resolve any staff conflicts or issues in a timely and professional manner.

Customer Service:

• Ensure that all patients and their families receive exceptional customer service.
• Handle patient inquiries and concerns with empathy and professionalism.
• Collect and respond to patient feedback, making necessary improvements to enhance the patient experience.

Compliance and Safety:

• Ensure that the office complies with all relevant healthcare regulations and standards, including HIPAA and OSHA.
• Implement and maintain safety protocols to protect patients and staff.
• Stay informed about industry trends and best practices, and implement them as appropriate.

Human Resources:

• Manage payroll, ensuring timely and accurate processing.
• Oversee the onboarding process for new staff, including orientation, training, and documentation.
• Administer and manage employee benefits, including health insurance and retirement plans.
• Handle employee relations, including performance evaluations, disciplinary actions, and conflict resolution.

Qualifications:

• Education: Minimum bachelor’s degree.
• Experience: At least 3-5 years of experience in office management, preferably in a private medical practice setting.

Skills:

• Strong leadership and interpersonal skills with a high level of professionalism.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office, including Word and Excel.
• Experience with electronic medical records (EMR) systems.
• Knowledge of basic accounting principles to help plan, prepare, analyze, and monitor revenue and expense budgets and reports.
• Administrative knowledge to support human resources and office workflow.

Personal Attributes:

• Collaborative and team-oriented, with a focus on building strong relationships.
• Thoughtful and detail-oriented, with a commitment to excellence.
• Flexible and adaptable, able to handle the fast-paced and dynamic nature of a busy pediatric practice.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The satisfaction of making a positive impact on the lives of children and their families.

How to Apply:
If you are passionate and committed to providing exceptional care, we encourage you to apply. Please submit your resume and a cover letter detailing your experience and why you are a great fit for this role to.

We look forward to hearing from you!

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