Requisition Number: 9801
Location: CHA East Cambridge Care Center
Work Days: Monday - Friday, 8:00am - 2:00pm
Category: Clerical and Administrative Support
Department: CHA PACE
Job Type: PT20Plus HPW
Work Shift: Day
Hours/Week: 30.00
Union Name: SH Laborers 381
About CHA PACE:
Cambridge Health Alliance's Program of All-Inclusive Care for the Elderly (PACE) is a nationally recognized model of care that serves adults aged 55 and older living with chronic medical and/or mental health challenges.
At CHA PACE, our mission is to support our program participants in achieving the highest level of independence within their communities and preventing nursing home placement. Our high-functioning interdisciplinary team supports this goal by providing fully integrated medical and behavioral health services, community resources, and home-based care in a collaborative and supportive environment.
Position Summary:
We are currently seeking a Practice Medical Receptionist to join our dynamic and compassionate PACE team at the CHA East Cambridge Care Center. This front-facing role is crucial to the success of our program, acting as the first point of contact for participants and visitors, as well as ensuring a welcoming and organized outpatient experience.
The ideal candidate will be customer service-oriented, highly organized, and a strong communicator who thrives in a fast-paced healthcare setting. This individual will facilitate effective communicationamong our health providers and participants, as well as serve as a link between other CHA departments, outside service agencies, and consulting providers.
Key Responsibilities:
• Serve as the primary point of contact for participants, families, and visitors to the PACE Department at CHA East Cambridge Care Center.
• Provide exceptional customer service through face-to-face and phone interactions.
• Coordinate participant appointments and manage scheduling using EPIC.
• Support providers and interdisciplinary team members with administrative and clerical tasks.
• Ensure accurate communication between internal departments and external partners.
• Maintain confidentiality and uphold the dignity of participants in all interactions.
Qualifications:
• High School Diploma or GED required; some college preferred • Minimum 1 year administrative experience, preferably in an outpatient medical setting • Strong interpersonal skills with excellent customer service and telephone etiquette • Demonstrates exceptional attention to detail and organizational skills • Ability to work both independently and as part of a team• Bilingual in Portuguese highly preferred• Knowledge of medical terminology and experience with EPIC electronic health record systems preferred
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.
Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.
Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.
At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.
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