Job Description

Duties:    
Job Summary:
We are seeking a Senior Desktop Support Specialist to provide technical assistance and resolve issues related to computer systems, software, and hardware—including tablets, mobile devices, printers, and A/V equipment. This role supports both in-person and remote users across both Lyell sites, ensuring timely, accurate resolutions while adhering to company procedures and service standards.

Skills:    
Essential Functions:

• Provide Level 1 & 2 support for Service Desk tickets and escalations via Slack, email, or in-person
• Accurately document and prioritize requests using the ticketing system to meet SLAs and deadlines
• Troubleshoot and diagnose a variety of technical issues using effective questioning and problem-solving skills
• Configure, deploy, and maintain computer hardware, software, and peripheral devices
• Support both Mac and Windows systems across office and lab environments
• Assist with new hire onboarding and system access setup
• Manage system imaging, patching, and device lifecycle activities
• Participate in IT projects while ensuring compliance with security protocols and SOPs
• Support identity access management processes
• Provide technical support across both Lyell locations, collaborating with onsite and remote team members as needed

Education:    
Requirements:

• 5+ years of experience in a Service Desk or Desktop Support role
• Strong communication, interpersonal, and customer service skills
• Proficient in supporting and administering Microsoft 365, SharePoint, and Exchange Online
• Experience with both PC and Mac hardware/software
• Ability to lift up to 50 lbs and support occasional evening or weekend work
• Relevant certifications (e.g., CompTIA, Microsoft, Apple) are a plus

Pay Rate Range: $30-41/hr depending on experience 

Job Tags

Contract work, Casual work, Work at office, Afternoon shift,

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