Job Description

Job Description and Duties

Under the general supervision of the Staff Services Manager I (SSM-I), the Program Technician III (PT-III) serves as a key resource and point of contact for both Retailer customers and Lottery staff, performing research and processing sensitive account information. The PT-III is responsible for handling internal and external customer inquiries, maintaining financial records, processing financial transactions, and ensuring compliance with established procedures. This role requires excellent customer service and interpersonal skills to effectively assist internal and external stakeholders, along with strong attention to detail and accuracy in data entry. The PT-III must collaborate with team members, adapt to evolving processes, and demonstrate flexibility in meeting organizational goals.

This position requires a current Program Technician III exam. If you need to take the exam or if your score has expired, click to gain list eligibility.

This position is headquartered at the Sacramento Headquarters location and is eligible for a hybrid telework schedule. Employees must be able to report to their assigned headquarters office as assigned. Travel expense to and from the assigned headquarters are the responsibility of the employee. Eligibility for telework requires the employee to reside in California per California Government Code Section 14200 which states: “telecommuting means the partial or total substitution of computers or telecommunication technologies, or both, for the commute to work by employees residing in California.

When choosing a state organization to work for, there are a lot of options. Why choose the California State Lottery?

People are drawn to the Lottery because we:

• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement.  The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements."

It is highly recommended that you apply online using your CalCareers account. It is not necessary to return the contact letter if you applied electronically. Please ensure to monitor your email and/or CalCareers account for communication associated with your application submission.

New to State candidates are hired at the minimum salary of the classification.

The Lottery is less than 30 minutes from all that Downtown Sacramento has to offer. Amenities include an onsite restaurant, free gym, close to the light rail station, electric car charging stations, and free parking!! Apply today to join a dynamic organization that is not only passionate about its mission, but also its people!!

You will find additional information about the job in the .

Working Conditions

The position requires the incumbent to work Monday-Friday 8:00am - 5:00pm. This is a hybrid remote/inperson  environment with a requirement of up to four days per week in-office.

Special Requirements

• The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling-related offense.

• The position require(s) a Background Investigation be cleared prior to being hired.

• If you are basing your eligibility on education, (), provide your transcripts and/or diploma. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent.  Transcripts and evaluations may be unofficial ; official transcripts will be required upon appointment .  Please redact birthdates and social security numbers.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Degree or coursework in any of the following fields: Finance, Accounting, Business Administration, Management Information Systems (MIS), Economics, Data Analytics/Statistics, Computer Science, or Information Technology.
  
• Experience in Financial Record-Keeping and Reconciliation.
  
• Proven Customer Service Skills.
  
• Attention to Detail and Accuracy.
  
• Knowledge of Compliance and Financial Procedures.
  
• Adaptability and Problem-Solving Skills.
  

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Please click on the link below to learn about the California State Civil Service Employee Benefits.

Position Location

Headquarters
700 North 10th Street
Sacramento, CA 95811

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please see the below section for further instructions.

Job Tags

Permanent employment, Full time, Remote job, Felony friendly, Monday to Friday,

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