This is a remote position.
Anytime Fitness is the healthiest franchise opportunity on the planet. As the fastest-growing fitness franchise in the world, Anytime Fitness helps more than three million members in more than three thousand gyms around the globe get to a healthier place. Recently honored as the world’s “Top Global Franchise” by Entrepreneur magazine, Anytime Fitness offers entrepreneurs a convenient and affordable recurring-revenue business model. Franchisees enjoy the luxury of being their own boss, and are given the resources and support to achieve a healthy work/life balance. Anytime Fitness is the perfect fit for entrepreneurs seeking the opportunity to run a business that has the potential to make a profound difference in people’s lives.
The Remote Receptionist / Front Desk Clerk serves as the first point of contact for members, prospective clients, and business partners of Anytime Fitness. This role provides high-quality customer service and administrative support by handling phone calls, emails, and online inquiries, as well as assisting with membership and scheduling needs.
The ideal candidate is friendly, organized, and tech-savvy, with strong communication skills and a genuine passion for helping others achieve their fitness goals — even while working remotely.
Key Responsibilities
Member Communication & Support
Answer phone calls, emails, and online messages promptly and professionally.
Greet and assist members virtually, providing information about memberships, promotions, and club services.
Respond to inquiries about billing, scheduling, and club policies or direct them to the appropriate staff member.
Support the onboarding of new members by processing digital membership applications and paperwork.
Handle customer concerns or complaints with professionalism and empathy, escalating as needed.
Administrative & Clerical Tasks
Maintain and update member records and databases in club management systems (e.g., Club OS, Mindbody, or CRM software).
Assist with scheduling appointments, virtual consultations, and personal training sessions.
Process membership changes, renewals, and cancellations as requested.
Prepare and send digital communications such as reminders, announcements, and welcome messages.
Support local and regional management teams with general administrative duties.
Operations & Coordination
Collaborate remotely with club staff to ensure smooth day-to-day operations.
Maintain an organized digital filing system for administrative records.
Track member inquiries, feedback, and support requests for reporting purposes.
Uphold the Anytime Fitness brand’s customer service and communication standards.
Education & Experience:
High school diploma or equivalent required; associate’s degree in business, communication, or related field preferred.
1–2 years of experience in customer service, reception, or administrative support (remote experience preferred).
Experience in the fitness, hospitality, or service industry is an advantage.
Skills & Competencies:
Excellent verbal and written communication skills.
Strong organizational, multitasking, and time management abilities.
Proficiency in Microsoft Office, Google Workspace, and CRM or scheduling software.
Positive and professional demeanor with a customer-focused attitude.
Ability to work independently and manage tasks efficiently in a remote environment.
Reliable internet connection and basic technical troubleshooting skills.
Working Conditions
Fully remote role; must have access to a quiet, professional workspace and reliable internet.
Standard business hours; occasional flexibility may be required to accommodate club hours or time zones.
Regular communication via phone, video meetings, chat, and email.
Competitive hourly rate or salary based on experience.
Benefits may include paid time off, health coverage, and complimentary Anytime Fitness membership.
Opportunities for advancement in customer service, administration, or operations management.
Job Summary: This role is for a Patient Care Technician in an acute care hospital setting. The position requires experience in an operating room (OR) environment and may consider candidates with Certified Nursing Assistant (CNA) certification. Responsibilities include...
...Join Our Team as a Professional Dog Trainer in Seattle or Tacoma! Are you passionate about dogs and dream of turning that passion into a career? Are you self-motivated, disciplined, and eager to work in a dynamic, hands-on environment? If you thrive on connecting with...
Richemont is seeking an Inventory Coordinator for its Regional Distribution Center in Grand Prairie, TX. This role involves overseeing inventory control processes, ensuring accuracy and security of high-value goods, and maintaining operational efficiency. Responsibilities...
...of the Career and College Transition Division, the Education Administrator I performs administrative tasks that support the implementation... ...establishing effective controls, and reporting of results. 5. High school administration or managing career and college readiness...
...KPIs) such as handle time, satisfaction, and productivity; support coaching strategies; and integrate emerging metrics leaning into Delta's Impactful Behaviors to provide a holistic view of frontline performance. Your work will enable data-driven decisions and continuous...