Job Description

Job Title: Controller

Reports To: Chief Financial Officer

About Us

Charted, Inc. is a thriving NetSuite partner dedicated to elevating our customers' experiences through exceptional automation solutions and consulting services. Our product suite includes Charted: a NetSuite-native financial automation platform designed to significantly enhance NetSuite's out-of-the-box capabilities. Alongside our innovative products, we offer top-tier consulting services, partnering with our clients to ensure successful NetSuite implementations, optimizations, and ongoing support.

We are committed to building long-term partnerships with our customers, aiding their success from the ground up, starting with our team. At Charted, we are devoted to fostering an environment that enables our employees to achieve professional excellence. We provide ample training and development resources, uphold a diverse and inclusive workplace, offer a fully remote working environment, and ensure a healthy work-life balance, alongside various other wellness benefits and programs.

Position Overview

The Controller will lead the company's accounting operations and play a key role in ensuring the accuracy, integrity, and timeliness of all financial reporting. This individual will own the month-end close process, oversee the general ledger, manage tax and compliance requirements, and partner closely with leadership on financial insights. As Charted is built on the NetSuite platform, the Controller must be highly experienced in NetSuite ERP —capable of managing configurations, optimizing workflows, and ensuring that the system fully supports accurate reporting and efficient operations.

This role offers the opportunity to shape the finance function in a growing organization while collaborating with a passionate and high-performing team.

Key Responsibilities Include:

• Oversee the month-end and year-end close processes to ensure accurate, timely, and GAAP-compliant reporting.
• Manage the general ledger, accounts payable, accounts receivable, and payroll processes.
• Drive continuous improvement of financial processes and internal controls using NetSuite ERP as the system of record.
• Own NetSuite administration for finance and accounting, including system configurations, custom reporting, saved searches, workflows, and integrations.
• Collaborate with external tax and audit partners to ensure compliance with all regulatory requirements and successful completion of annual audits.
• Partner with the CFO to provide actionable insights, financial analysis, and reporting to support decision-making.
• Develop, document, and enforce accounting policies and procedures.
• Supervise and mentor accounting team members as the function grows.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Accounting, Finance, or related field (CPA or CMA strongly preferred).
• Extensive experience with NetSuite ERP (implementation, administration, reporting, workflows). Candidates without NetSuite expertise will not be considered.
• 7+ years of progressive accounting experience, including at least 3 years in a manager or controller-level role.
• Strong understanding of US GAAP and financial reporting requirements.
• Proven experience managing month-end close, audit, and tax processes.
• Proficiency with financial analysis, reporting, and process improvement.
• Excellent communication and leadership skills, with the ability to collaborate across functions.

We Require All Team Members:

• Focus on autonomous thinking and a proactive approach to customer relationships.
• Create high quality, clearly written documentation that explains work performed and solutions implemented.
• Maintain a commitment to highly responsive communication with our customers and team members.
• Interact with team members in such a way as to maintain a positive and collaborative atmosphere.
• Strive for continued personal growth; contribute in an ongoing and proactive way to the growth of Charted as a company.

Compensation & Benefits

• Competitive compensation
• Competitive healthcare benefits
• Unlimited vacation
• Internet allowance
• Home office expense reimbursement
• 401(k) employer contributions
• Birthdays off
• Charitable contribution program

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